AS ISO 10002-2006

Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)

Standards Australia , 04/05/2006

Publisher: AS

File Format: PDF

$35.00$71.94


Adopts ISO 10002:2004 to provide guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement.

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